Refund policy
Return & Refund Policy — Sjala Oil
Our Commitment to You
At Sjala Oil, your satisfaction is at the heart of everything we do. If you are not completely satisfied with your purchase, we are here to help.
Returns
We accept returns within 30 days of the delivery date. To be eligible for a return, items must be:
- Unused and in their original condition
- In the original packaging, sealed and unopened
- Accompanied by proof of purchase
Due to the nature of our products (personal care and body oils), we are unable to accept returns on opened or used items for health and hygiene reasons.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–7 business days.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 48 hours of delivery at [your email] with a photo of the item and your order number. We will make it right with a replacement or full refund.
Non-Returnable Items
- Opened or used body oils
- Gift cards
- Sale or clearance items
Exchanges
We do not offer direct exchanges. If you'd like a different product, please return your eligible item and place a new order.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect. Original shipping fees are non-refundable.
Contact Us
Questions? We're here for you. 📧 [your email address] 🌐 eppicenterwellness.com